Period6Listening,SpeakingandWritingTeachingaims1.Learntofindoutthecausesandwantedresultsofeachcomplaint.2.Learntousetheexpressionspeopleusetocomplaininthelisteningtext.3.Beabletousepoliteexpressionstocomplainincertainsituations.TeachingproceduresStep1Lead-inFirst,haveasmalltalkaboutthewhalewatchingtour:Howdoyoufeelifyouseethemintheflesh?Doyouenjoyawhalewatchingtour?Next,tellstudentssometimesnoteverythingturnsoutthewayyouwish,soreadtheadonPage25carefullyandfindoutwhatyoucangetifyoufailtoseetheselovelywhales.Afterreadingit,discussandfindanswerstothesequestions:1.Whatcanyouexperienceonthistour?2.Wouldyouliketogo?Whataspectofthetourwouldyoulikebest?3.Whenwouldyougetarefund?Suggestedanswers:1.Youcanseewhales,listentowhalessinging,watchthemunderwater,seeothermarineanimalssuchasdolphins,sealsandpenguins.2.Variousanswersarepossible.3.Ifyoudon'tseeawhale,youwouldgethalfthefareback.Step2Listening(Page26)1.Thesedialoguesbetweentouristsandatourguidetookplaceafterawhalewatchingtour.Decidewhichaspectsthetouristsmightthinkweregood(G)andtheaspectstheymightcomplainabout(B).Listentothetapeandcheckyouranswers.Thenlistenagainandnumbertheaspectsintheorderyouhearthem.AspectsGood/BadOrder1.Sawwhalesfilmedunderwater2.Sawonlyonewhaleinthedistance3.Heardwhales4.Toowettogooutside5.Sawbirds,dolphinsandseals6.BoatgotbacktoolateGoodaspects:135Badaspects:246Order:4316522.Listenagain.Whenthetouristcomplained,whatresultdidhe/shewanttogetfromthetourguideandwhatwastheactualresult?Completethetablebelow.Dialogue1Resultwanted:__________________________________________________________________________________________________________________________________________1______.Actualresult:________________________________________________________________________________________________________________________________________________Dialogue2Resultwanted:____________.Actualresult:____________.Dialogue3Resultwanted:____________.Actualresult:_____________________...