人力资源管理(本)-浅析连锁餐饮行业员工流失的问题及对策—以肯德基为例摘要本文以肯德基餐饮产业为研究对象，研究其员工流失的相关问题。通过对研究背景和研究意义的阐述，分析员工流失的分类以及特点等内容，结合目前我国和国外的研究现状进行深入研究，利用文献研究法和调查法等方法促进本文的完成。着重找出肯德基员工人力资源的主要特征，包括：年龄结构、性别结构、学历结构、个性特征等，找出员工流失的主要原因，主要表现在薪酬方面、劳动强度、工作量、发展目标、工作环境、工作心理等方面进行剖析。针对目前我国肯德基餐饮企业出现的这些问题，结合参考文献提出了几条建议，减轻劳动强度，优化工作流程；建立更有竞争力的薪酬结构体系；营造良好的工作氛围,巩固良好的企业文化；从招聘和筛选环节上有效控制员工流失；加强制度建设，强化制度管理。通过以上几条内容完善肯德基员工流失的制度和问题，提高餐饮产业的员工稳定性。关键词：餐饮产业员工流失肯德基AbstractThisarticletakesKFC'scateringindustryastheresearchobjectandstudiestherelatedproblemsofstaffturnover.Throughelaboratingtheresearchbackgroundandresearchsignificance,analyzingtheclassificationandcharacteristicsofstaffturnover,andconductingin-depthresearchincombinationwiththecurrentresearchstatusinChinaandabroad,usingliteratureresearchmethodsandsurveymethodstopromotethecompletionofthisarticle.FocusonfindingoutthemaincharacteristicsofKFCstaffhumanresources,including:agestructure,genderstructure,educationstructure,personalitycharacteristics,etc.,tofindthemainreasonsforemployeeturnover,mainlyintermsofsalary,laborintensity,workload,developmentgoals,workAnalyzetheenvironmentandworkpsychology.AimingattheseproblemscurrentlyoccurringinKFCcateringenterprisesinChina,severalsuggestionsaremadeincombinationwithreferences,reducinglaborintensityandoptimizingworkprocesses；establishingamorecompetitivesalarystructuresystem；creatingagoodworkingatmosphere,Consolidateagoodcorporateculture；Effectivelycontrolstaffturnoverfromtherecruitmentandselectionprocess；Strengthensystemconstructionandstrengthensystemmanagement.Throughtheabovefiveitems,improvethesystemandproblemsofKFCstaffturnover,...
