·医院管理·842024,14(3)医师在线第14卷第3期开展第三方见证联合医疗意外险对提高医患沟通效果的探索与实践蔡超1，李彩霞2，王胜武3（1青岛大学附属威海市中心医院质量管理办公室，山东威海264400；2青岛大学附属威海市中心医院科教科，山东威海264400；3青岛大学附属威海市中心医院医患关系办公室，山东威海264400）【摘要】目的探索通过建立第三方见证联合医疗意外险的运行机制，提高医患沟通效果，降低医疗纠纷发生率。方法对本院6711例次第三方见证联合医疗意外险模式的医患沟通进行回顾性研究，评价治疗结束后、医疗意外险赔付后发生医疗纠纷或投诉的情况。结果6711例次运行第三方见证联合医疗意外险模式后，无投诉及医疗纠纷发生。结论第三方见证联合医疗意外险的模式可以有效提升医患沟通效果，增进医患间相互理解，是一种医患双方获益且有利于提升医院质量管理水平的模式。【关键词】第三方见证；医疗意外险；医患沟通Explorationandpracticeofthird-partywitnesscombinedmedicalaccidentinsurancetoimprovetheeffectofdoctor-patientcommunicationCAIChao*,LICai-xia,WANGSheng-wu.*OfficeofQualityManagement,WeihaiCentralHospitalAffiliatedtoQingdaoUniversity,Weihai264400,China.【Abstract】ObjectiveToexploretheoperationmechanismofathird-partywitnesscombinedmedicalaccidentinsurance,improvetheeffectofdoctor-patientcommunication,andreducetheincidenceofmedicaldisputes.MethodsAretrospectivestudywasconductedon6711casesofdoctor-patientcommunicationunderthethird-partywitnesscombinedmedicalaccidentinsurancemodelinourhospital,andtheoccurrenceofmedicaldisputesorcomplaintsaftertreatmentandmedicalaccidentinsurancecompensationwasevaluated.ResultsAfteroperationofthird-partywitnesscombinedmedicalaccidentinsurancemodel,therewerenocomplaintsormedicaldisputesin6711cases.ConclusionThemodelofthird-partywitnesscombinedmedicalaccidentinsurancecaneffectivelyimprovethecommunicationeffectofdoctor-patientcommunication,andenhancemutualunderstandingbetweendoctorsandpatients.Itisamodelthatbenefitsbothdoctorsandpatients,andisconducivetoimprovingthelevelofhospitalqualitymanagement.【Keywords】Third-partywitness；Medicalaccidentinsurance；Doctor-patientcommunication医患...
