2023年12月第8卷第4期西安交通工程学院学术研究AcademicResearchofXi'anTrafficEngineeringInstituteDec.2023Vol.8No.4高铁车站客运组织效率提升研究王岁红，张园园(西安交通工程学院陕西西安710300)摘要：铁路属于服务性行业，运输企业为旅客提供位移服务及实现位移过程中所需的各项服务，其服务质量成为运输企业的核心竞争力，车站客运组织效率的直接影响旅客旅行途中的满意度。本文通过分析客流流线特点、客运组织特性及客运组织中设备的使用效率，剖析现下高铁车站旅客出行时效较低、自动化设备识别率较低及故障率较高、站房内客运组织管理等问题。提出建立完善的身份验证系统，智能升级自动检票设备，识别多类型的身份证明，加快旅客的进站时效，客运设备管理系统，规范安全管理，建立客运设备“用、管、修”管理系统等措施，使高铁客运管理工作更加信息化，以此提强高铁车站客运组织的高效性。关键词：高铁车站；客运组织；效率中图分类号：U29文献标识码：AStudyonImprovingtheOrganizationalEfficiencyofPassengerTransportinHigh-speedRailwayStationsWANGSuihong,ZHANGYuanyuan(Xi'anTrafficEngineeringInstitute,Xi'anShaanxi710300,China)Abstract:Railwaysbelongtotheservice-orientedindustry,andtransportationenterprisesprovidedisplacementservicestopassengersandvariousservicesrequiredduringthedisplacementprocess.Thequalityoftheirservicesbecomesthecorecompetitivenessoftransportationenterprises,andtheefficiencyofstationpassengertransportationorganizationdirectlyaffectsthesatisfactionofpassengersduringtravel.Thisarticleanalyzesthecharacteristicsofpassengerflowflowlines,passengertransportationorganization,andtheefficiencyofequipmentusageinpassengertransportationorganization.Itanalyzestheproblemsoflowpassengertravelefficiency,lowrecognitionrateandhighfailurerateofautomationequipmentinhigh-speedrailwaystations,andpassengertransportationorganizationandmanagementinstationbuildings.Proposetoestablishacomprehensiveidentityverificationsystem,intelligentlyupgradeautomaticticketcheckingequipment,identifymultipletypesofidentitycertificates,acceleratetheentrytimeofpassengers,establishapassengertransportationequipmentmanagementsystem,standardizesafetymanage...
