WarrantyPolicyElegoistheNo.1brandmallofelectroniccigarettes,whichisfamousforthevarietyofproductsandbestcustomerservice.Wearededicatedtoprovidingyouwithproductsofthebestquality,butitmightnotperformasexpectedbythetimedeliveredorafterusingforawhile.Insuchcases,pleasedonothesitatetocontactusandwewillberesponsibleforyou.HerearesomedetailsaboutourWarrantyPolicy.6-monthwarrantyperiodforstarterkits,boxmodsandbatteries;3-monthwarrantyperiodforatomizers(excludingcoils);Thewarrantystartsfromthedaythepackagesignedup.Hereisthedetailedwarrantyperiodinfo:ProductCategoryWarrantyPeriodStarterKitBattery,Mod&body6monthsBattery6monthsWhatkindsofwarrantiesdoesElegosupply?BoxMod6monthsAtomizers(notforatomizercoils)3monthsFormoredetailsofthewarrantyperiodofspecificproducts,pleasefeelfreetoaskyoursalesrepresentative.DoIneedtosenddefectiveproductsback?Elegoisfamousforitsafter-saleservice.Inordertosaveyourshippingfee,thereisnoneedforyoutosendthesedefectsback.Butthefollowinginformationneedstobeprovidedwhenaskingforreplacements:Defectivedescription:Ordernumber/date:Serialnumber:yourdefectiveproductsinformationandconfirmingtheproblems.2)Sometimeswhenthereplacementisnotavailable,wewillshipyourorderoutfirstincaseanyshipmentdelayandsendyouthereplacementalongwithyournextorder.Anyotherquestions,pleasefeelfreetoleaveusamessage.Bestregards,ElegoNote:Video/videolinksorpicturesmustbestraighttothepointandshowtheproblemclearly.Whendefectsarefound,pleaseinformyoursalesrepresentativeoremailusatservice@elegomall.comasearlyaspossible.Wewillsolveyourproblemassoonaspossible.WhatdoIneedtopayattentiontowhenIamselling?1)Keepingrecords(Serialnumber)ofproducts;2)Remindingyourcustomerstokeepthepackageofproductsandgiveyoufeedbackofbrokenitemsasearlyaspossible;3)Askingyourcustomerstoprovideyoutheevidenceofbrokenitems;HowdoIhandlethedeadonarrival/DOAorders?Thankyouverymuchfortestingyouritemassoonasyougetyourorder,wearealwayssorrytohearofsuchcasesandElegoguaranteessafedeliveryofyourorders.Weexchangealldamageditems.Weappreciateanytimeandefforttakentoattemptfixingtheseissuesbeforecontactingus.Ifyoureffortdonotwork,pleasefeelfreetoemailuswithin48hours,wewillrespondassoonaspossibletosolveyourissue.WhatwillIdoifmyitemsarenotasdescribedorordered?Iftheitemsreceivedarenottheoneyouorderedornotasdescribed,pleasetakeapictureoftheitemyoureceiveandcontactuswithyourordernumber.Wewillgetbacktoyouwithin24hoursinbusinessdays.WhenwillElegosendmereplacements?1)Generally,wewillshipthereplacementsalongwithyournewordersafterreceivingProductnameandquantity:DefectiveVideoorpictures:
