Unit 19 Claim.pptxVIP免费

Unit19Claim实用商务英语教程PartIListenandTalkListenandReadListentothedialoguesamplesandreadthemaloudDialogueOneMakeandacceptaclaimMrs.Smith,theheadofonecompany,iscallingtomakeaclaim.YangHong,thesecretaryoftheothercompany,isnowtalkingwithheronthephone.DialogueOneMakeandAcceptaClaimYang:Goodmorning,RedApple.CanIhelpyou?Smith:ThisMrs.Smith,fromNewYork.Yang:Oh,Hello,Mrs.Smith.Smith:Hello,I'mcallingabouttheshirtsweorderedfromyou.Yang:Everythingtoyoursatisfaction,Madam?Smith:Actually,no.Whatwereceivedisnotwhatweordered.Yang:Oh,really?Wearesosorry.Iunderstandhowyoufeel.Itmustbeveryannoying.IwillcheckintoitandcallyoubackassoonasIfindoutwhathappened.DialogueOneMakeandAcceptaClaimYangHongdoesthatandcallsback.Yang:Mrs.Smith.Weareverysorry.We’vesentyouthewrongshirtsbymistake.Smith:IknowTHAT!Dosomethingaboutit,please!Yang:Yes,Mr.Smith.Accordingtothecontract,we’llhonoryourclaim.Howcanwebestdealwiththeproblemtoyoursatisfaction?Smith:SendusthecorrectorderNOW!AndIexpectasignificantdiscountforallthistrouble.Yang:We’lldothatrightaway,Madam.Smith:That’sbetter.Yang:We’llarrangeaspecialdeliverysothatyou’llhavetherightshirtsbytomorrow.Smith:That’sfine.Yang:We’resorryaboutthemistake.Thankyourforyourunderstanding.LanguageStudy1.claim要求，请求权；[贸易]索赔2.annoying讨厌的；恼人的3.bymistake错误地；由于差错4.honor兑现；实践5.dealwith处理6.discount折扣DialogueTwoLodgeandRejectaClaimMr.Leecametomakeaclaimontheinferiorqualityofthesesameseeds.Lee:Ihavesomethingveryunpleasanttotalkoverwithyou,Mr.Wang.Wang:DoyoumeanthequalityofthesesameseedsyoumentionedinyourE-mailofMay10?Lee:Yes,thecaseistooserioustobeoverlooked,soIdecidedtocomeandhaveaface-to-facetalkwithyou.Idemandafullrefundoftheamountpaid.Wang:Justbepatient,please.Anycriticismonourproductsissincerelyinvited.Butwon’tyousitdownandtelluswholethingfirst?DialogueTwoLodgeandRejectaClaimLee:Well,yousee,weorderwell-driedsesameseedoffinequality,butthegoodsyousen...