Top10StrategicTechnologyTrendsfor2020Published:21October2019ID:G00432920Analyst(s):DavidCearley,NickJones,DavidSmith,BrianBurke,ArunChandrasekaran,CKLuStrategictechnologytrendshavethepotentialbothtocreateopportunityandtodrivesignificantdisruption.Enterprisearchitectureandtechnologyinnovationleadersmustevaluatethesetoptrendstodeterminehowcombinationsoftrendscanpowertheirinnovationstrategies.KeyFindings■Strategictechnologytrendshavesignificantpotentialtocreateandrespondtodisruptionandtopowerbothtransformationandoptimizationinitiatives.■Artificialintelligence(AI)isafoundationalcatalystforadvancedprocessautomationandhumanaugmentationandengagement.■Physicalenvironmentsincludingfactories,officesandcitieswillbecome“smartspaces”withinwhichpeoplewillinteractthroughmultipletouchpointsandsensorychannelsforanincreasinglyambientexperience.■Dealingwithprivacy,digitalethicsandsecuritychallengesgeneratedbyAI,theInternetofThings(IoT)/edge,andotherevolvingtechnologieswillbecomecriticaltomaintaintrustandavoidlegalentanglements.RecommendationsEnterprisearchitectureandtechnologyinnovationleadersmust:■Centertheirinnovationeffortsonpeopleandusetoolssuchaspersonas,journeymaps,technologyradars,androadmapstoevaluateopportunities,challengesandtimeframesforadoption.■BuildanoverarchingviewacrossfunctionalandprocesssilosandexploitacomplementarysetoftoolsincludingRPA,iBPMS,DTO,applicationdevelopment,andAIdomainsthatguidehowthetoolsareusedandthesystemstheycreateareintegrated.■Embracemultiexperienceandimplementdevelopmentplatformsanddesignprinciplestosupportconversational,immersiveandincreasinglyambientexperiences.■Establishgovernanceprinciples,policies,bestpracticesandtechnologyarchitecturestoincreasetransparencyandtrustregardingdataandtheuseofAI.TableofContentsStrategicPlanningAssumptions.............................................................................................................3Analysis....................................................................................
