1UNIT6:QualityManagement2QualityManagementOverview•Amongthethreemostdifficultknowledgeareas•LackofexperienceandtraininginQuality•MathematicalConcepts–ProcessControl–StandardDeviation3QualityManagementProcesses:1.QualityPlanning2.PerformQualityAssurance3.PerformQualityControl4QualityManagementQualityManagement–“processesrequiredtoensurethattheprojectwillsatisfytheneedsforwhichitwasundertaken”.•ISO–InternationalOrganizationforStandards•TQM–TotalQualityManagement•Kaizen–ContinuousImprovement5QualityManagementQuality–“thedegreetowhichasetofinherentcharacteristicsfulfillrequirements”.-PMI6QualityManagementQualityvsGradeCadillacChevrolet7QualityManagementGoldPlating?Providingmorethanisrequiredorspecified.Iftherequirementsareaccurate,thereisnoreasontoexceedthem“Customershouldexpectandreceiveexactlywhatwasspecified,nomore,noless”8QualityManagementQualityManagementissimilartoProjectManagement•CustomerSatisfaction•Preventionoverinspection•ManagementResponsibilities•Processeswithinphases91.QualityPlanningIdentifyingwhichstandardsarerelevanttotheprojectanddetermininghowtosatisfythem.Qualityshouldbeplannedin,notinspectedin.101.QualityPlanningInputs•EnterpriseEnvironmentalFactors–Standards(guidelinesbasedonpreferredpractices,compliancenotmandatory)–Regulations(mandatory,EX:FireSafetyCodes)111.QualityPlanningInputs•OrganizationalProcessAssets–CompanyQualityPolicy(QAorPMO,Team)–IfnocompanyQualityPolicy,teammustdeveloponefortheproject121.QualityPlanningInputs•ProjectScopeStatement–Objectives,DeliverablesandRequirementsDeliverable:InstallawatersystemReq:Mustwithstand100PSIofwaterpressure131.QualityPlanningToolsCost/BenefitanalysisBenefitCostBenefitshouldoutweighthecost141.QualityPlanningToolsCost/BenefitanalysisEx:AutoDefect151.QualityPlanningTools•Benchmarking–Bestpractices•Ex:SoftwareDevelopment–SystemDesignReviews–CodeWalkthroughs161.QualityPlanningTools•DesignofExperiments-TiresSuspensionSystem171.QualityPlanningTools•CostofQualityDoesqual...
