BusinessCommunicationNonverbalCommunicationanduseofbodylanguageCommunicationingeneralisprocessofsendingandreceivingmessagesthatenableshumanstoshareknowledge,attitudes,andskills.Althoughweusuallyidentifycommunicationwithspeech,communicationiscomposedoftwodimensions-verbalandnonverbal.Non-verbalcommunicationincludesfacialexpressions,eyecontact,toneofvoice,bodypostureandmotions,andpositioningwithingroups.Itmayalsoincludethewaywewearourclothesorthesilencewekeep.BODILYSPEAKING…Accordingtothesocialanthropologist,EdwardT.Hall,inanormalconversationbetweentwopersons,lessthan35%ofthesocialmeaningsisactuallytransmittedbywords.So,atleast65%ofitisconveyedthroughthebody(non-verbalchannel).Haveyoueverheardanyonesay,"HisactionsspokesoloudlyIcouldn'thearwhathesaid?"Categories•Physical.Thisisthepersonaltypeofcommunication.Itincludesfacialexpressions,toneofvoice,senseoftouch,senseofsmell,andbodymotions.•Aesthetic.Thisisthetypeofcommunicationthattakesplacethroughcreativeexpressions:playinginstrumentalmusic,dancing,paintingandsculpturing.SignsUseofvarioussignsinnonverbalcommunication•Symbolic.Thisisthetypeofcommunicationthatmakesuseofreligious,status,orego-buildingsymbols.•Kinesics(bodylanguage)Bodymotionssuchasshrugs,foottapping,drummingfingers,eyemovementssuchaswinking,facialexpressions,andgestures•Proxemics(proximity)Useofspacetosignalprivacyorattraction•HapticsTouch•OculesicsEyecontact•ChronemicsUseoftime,waiting,pausing•OlfacticsSmell•VocalicsToneofvoice,timbre,volume,speed•SoundsymbolsGrunting,mmm,er,ah,uh-huh,mumbling•SilencePausing,waiting,secrecy•PosturePositionofthebody,stance•AdornmentClothing,jewellery,hairstyle•LocomotionWalking,running,staggering,limpingPhysicalAspectsofNonVerbalcommunication.FacialExpressions•FaceistheindexofMind•Theeyes,thelipsandthemusclesexpressmanyfeelings•ItcanalsobedeceivedbymanipulationTheEyes•Stareorfixedgazesuggestinvolvementorwonderoreyedisapproval.•Raisedlooksshowdominance.•Downcastlookssuggestweaknessandsubmission...
