1UNIT8:CommunicationsManagement2Overview•Use“commonsense”“Ifyouknowwhichendofthephonetotalkinto,youcanpassthissection”.“Doesnotincludecellphones?”3Processes1.CommunicationPlanning2.InformationDistribution3.PerformanceReporting4.ManageStakeholders4CommunicationsManagementTheprocessesrequiredtoensuretimely–generation–collection–dissemination–storage–dispositionofprojectinformation52.CommunicationsModelSenderMessageMediumReceiverEncodeThoughtPhoneDecodeWhereisthatStatusReport?Whatreport?Alittlenoise62.CommunicationsModelEffectivelisteningSenderMessageMediumReceiverAskforclarificationWhatkindofreportareyouneeding?72.CommunicationsModelConfirmationSenderMessageMediumReceiverDecode(Noise)EncodeRepeatingwhatyouheardYouwanttheStatusReport?8CommunicationsManagementAccordingtoPMIsurvey’sPM’sspendasmuchas90%fortheirtimeinsomeformofcommunications.90%CommunicationsOther91.CommunicationPlanningInvolves•DeterminingtheinformationneedsofthestakeholdersCustomerSponsorUsersTeamManagement101.CommunicationPlanningInputs•OrganizationalProcessAssets–LessonsLearned•EX.StateofFlorida,Documentationofpolicerecordsproject,Customergivendetailedplan–HistoricalInformation•Communicationsplanfromasimilarproject111.CommunicationPlanningInputs•ProjectScopeStatementScopeStmtUsedforconfirmingagreementamongthestakeholders121.CommunicationPlanningTool•CommunicationsRequirementsAnalysis–Stakeholderanalysis(Whoneedswhatandwhen?)–FocusoninformationreallyneededCommunicationsChannelsFormula?N(N-1)/2Handoutp.56H131.CommunicationPlanningTool•CommunicationsTechnology–Urgency–CurrentTechnology–ExpectedStaffing(Staffandtechnologycompatible?)•EatonProject(UseofMSProjectforMultipleProjects)141.CommunicationPlanningOutput•CommunicationsManagementPlan–SubsidiaryofProjectPlan–Includes•Stakeholderrequirements•Informationtobecommunicated•Sendersandreceivers•Methodsandtechnology•FrequencyWhoWhatWhenHowWhere152.InformationDistributionGettinginformationtotheprojectstakeholders•Implem...
