EffectiveCommunicationObjectives•Tolearnwhatcompriseeffectivecommunicationanditsvariouscomponents.•Tobecomeawareofyourowncommunicationstyleanditsstrengthsandweaknesses.•Tolearnandpracticekeyskillsthatwillmakeyourcommunicationmoreeffective.•Tounderstandbehaviorpatternsthatarebarrierstoeffectivecommunication•Tobecomemotivatedtousethetoolsandtechniquesimmediatelyforimprovingyourcommunication.ComunicationOptionsKeyExpressions•bodylanguage:肢体语言•content:内容•context:背景、语境•emotion:情感•decode:解码•encode:编码•eyecontact:眼神接触•facialexpression：脸部表情•gestures:手势•nonverbalcommunication:非言语沟通•perception:感知•posture:姿势Whatiseffectivecommunication?CommunicationiswhatwedotogiveCommunicationiswhatwedotogiveandgetunderstanding.andgetunderstanding.ItisanexchangeItisanexchangeofwordsandmeanings,atwo-wayprocessofwordsandmeanings,atwo-wayprocessofsendingandreceivingmessages.ofsendingandreceivingmessages.EffectivecommunicationoccurswhenEffectivecommunicationoccurswhenthereissharedmeaning.thereissharedmeaning.ThemessageThemessagethatissentisthesamemessagethatisthatissentisthesamemessagethatisreceived.Theremustbeamutualreceived.Theremustbeamutualunderstandingbetweenthesenderandtheunderstandingbetweenthesenderandthereceiverforthetransmissionofideasorreceiverforthetransmissionofideasorinformationtobesuccessful.informationtobesuccessful.Whatiseffectivecommunication?•EffectivecommunicationEffectivecommunicationmaybedefinedas:maybedefinedas:•UsingUsinglanguagethatisappropriatelanguagethatisappropriatetoothers'toothers'levelsofunderstanding.levelsofunderstanding.•MakingsureMakingsureothersreceiveothersreceivetheinformationortheinformationorknowledgeknowledgeintendedintended..•DevelopingrelationshipsDevelopingrelationshipswithothers.withothers.•TalkingwithothersinawaythatfacilitatesTalkingwithothersinawaythatfacilitatesopenness,honestyandcooperation.openness,honestyandcooperation.•ProvidingProvidingfeedbackfeedback..CommunicationCycleFunctionso...
