8-HRinOM-V6.06(M46)(1).pptxVIP免费

Copyright2009JohnWiley&Sons,Inc.BeniAsllaniUniversityofTennesseeatChattanooga•Russell&Taylor,OMed6Ch08HumanResources•Chase,Aquilano&Jacobs,OMed.11TN05-JobDesign&WorkMeasurementHumanResources运营管理中的人力资源LectureOutlineHumanResourcesandQualityManagementContemporaryTrendsinHumanResourcesManagementEmployeeCompensationManagingDiversityinWorkplaceJobDesignBehavioralandphysicalconsiderationsinjobdesignMethodsAnalysisLearningCurves人力资源与质量管理人力资源的当代趋势员工薪酬工作场所的多元化管理工作设计工作设计的行为和生理因素方法分析学习曲线Copyright2009JohnWiley&Sons,Inc.8-2HumanResourcesandQualityManagement人力资源与质量管理Copyright2009JohnWiley&Sons,Inc.8-4HumanResourcesandQualityManagement人力资源与质量管理EmployeesplayimportantroleinqualitymanagementMalcolmBaldrigeNationalQualityAwardwinnershaveapervasivehumanresourcefocusEmployeetrainingandeducationarerecognizedasnecessarylong-terminvestmentsEmployeeshavepowertomakedecisionsthatwillimprovequalityandcustomerserviceStrategicgoalsforqualityandcustomersatisfactionrequireteamworkandgroupparticipation员工在质量管理中扮演重要角色鲍布里奇国家质量奖获得企业多以人力资源为中心员工培训和教育被看做长期投资员工有权作出改进质量和顾客服务的决策质量和顾客满意的战略目标需要团队和员工参与EmployeeMotivation员工激励Copyright2009JohnWiley&Sons,Inc.8-6EmployeeMotivation员工激励Motivationwillingnesstoworkhardbecausethateffortsatisfiesanemployeeneed激励满足员工需要，以促进员工努力工作Copyright2009JohnWiley&Sons,Inc.8-7EvolutionofTheoriesofEmployeeMotivation激励理论演化Self-Actualization自我实现Esteem尊重Social社交Safety/Security安全Physiological生理(financial)AbrahamMaslow’sPyramidofHumanNeeds需求层次理论DouglasMcGregor’sTheoryXandTheoryY麦格雷戈XY理论•TheoryXEmployeeX类•Dislikeswork厌恶工作•Mustbecoerced•Shirksresponsibility•Littleambition•Securitytopmotivator•TheoryYEmployee•Workisnatural•Self-directed•Controlled•Acceptsresponsibility•Makesgooddecisio...