2-QM-V6.06(M51)(1).pptxVIP免费

01/26/2025FangAihuaWuhanUniversity1QualityManagement-IdeasandTools质量管理--理念与方法01/26/2025FangAihuaWuhanUniversity2目录质量管理基础•质量的含义与表现(specification&Cost)•全面质量管理的特征（TQM）•质量管理的发展历史质量管理工具•SQC的思想•常用统计方法质量管理模式•ISO9000的产生\构成\评价•6sigma•TQC\5S\PDCA01/26/2025FangAihuaWuhanUniversity3质量的含义OxfordAmericanDictionaryadegreeorlevelofexcellence(卓越绩效)Consumer’sandproducer’sperspective(顾客感知)AmericanSocietyforQualitytotalityoffeaturesandcharacteristicsthatsatisfyneedswithoutdeficiencies•ISO定义(ISO8402质量术语标准1986)•“产品或服务满足规定或潜在需要的特征和特性总和。”WhatIsQuality?质量的表现•外部特征：外观、型式、形状、色彩、气味等•内部特征：产品结构、性能、精度、纯度、强度、硬度等Copyright2009JohnWiley&Sons,Inc.2-5WhatIsQuality:Customer’sPerspective顾客角度Fitnessforuse适用性howwellproductorservicedoeswhatitissupposedtoQualityofdesign设计质量designingqualitycharacteristicsintoaproductorserviceAMercedesandaFordareequally“fitforuse,”butwithdifferentdesigndimensions.01/26/2025FangAihuaWuhanUniversity6QualitySpecifications质量（规范）特性(Chase)•Designquality:Inherentvalueoftheproductinthemarketplace.设计质量一致性质量•Conformancequality:Degreetowhichtheproductorservicedesignspecificationsaremet•Dimensionsinclude:–Performance,性能–Features,外观–Reliability,可靠–Durability,耐用–Serviceability,适用–Response,响应–Aesthetics,美观–andperceivedQualityDimensionsofQuality(Russell):ManufacturedProducts产品Performance性能basicoperatingcharacteristicsofaproduct;howwellacarhandlesoritsgasmileageFeatures附件(扩充功能)“extra”itemsaddedtobasicfeatures,suchasastereoCDoraleatherinteriorinacarReliability可靠性probabilitythataproductwilloperateproperlywithinanexpectedtimeframe;thatis,aTVwillworkwithoutrepairforaboutsevenyearsCopyright2009JohnWiley&Sons,Inc.2-8Conformance符合性degreetowhichaproductmeetspre–establishedstandardsDurability耐用性howlongprod...