I目录管理学·················································································1第一章管理学基本原理·························································1第一节导论··············································································1第二节管理的职能·····································································2第二章行政管理··································································5第一节导论··············································································5第二节行政管理运行··································································5II1内部资料免费交流管理学第一章管理学基本原理第一节导论一、管理的定义管理是指管理者在特定的环境条件下，为了实现既定的组织目标，对组织所拥有的相关资源进行有效的决策、计划、组织、领导和控制等一系列协调活动的过程。二、管理者的技能管理者应具备的管理技能包括：技术技能、人际技能、概念技能（观念技能）。1.越是处于高层的管理人员，越需要更多地掌握概念技能；2.越是处于基层的管理人员，越需要更多地掌握技术技能；3.人际技能对高、中、基层管理者几乎是同等重要的。1.（单选）对高层管理者来说，________是最重要的。A.概念技能B.技术技能C.人际技能D.创新技能三、管理理论1.科学管理理论——泰勒（泰罗）理论内容：（1）工作定额原理；（2）标准化原理；（3）能力与工作相适应；（4）差别计件工资制；（5）计划职能与执行职能相分离；（6）例外原则。科学管理的根本目的：谋求最高劳动生产率。2内部资料免费交流2.人际关系理论——梅奥理论内容：（1）工人是社会人而不是经济人；（2）企业中存在着非正式组织；（3）生产率主要取决于工人的工作态度以...
