ceosurvey.pwcFinancialservicestalenttrends2019PartofPwC’s22ndAnnualGlobalCEOSurveytrendsseriesIt’stimeforFSleaderstorethinktheirstrategiesforbuildingadigitallyskilledworkforceAnewskillschallengeTenyearsago,onlyapproximately50%oftheCEOsoffinancialservices(FS)companiessawskillsshortagesasathreattotheirgrowthprospects.AccordingtoPwC’s22ndAnnualGlobalCEOSurvey,it’snow76%.ThisshortageofkeyskillsisaffectingeverythinganFSorganisationdoes,includingstaffing,innovationandcustomerexperience(seeExhibit1).2|Financialservicestalenttrends2019PartofPwC’s22ndCEOSurveytrendseriesWearenotabletoinnovateeffectivelyOurpeoplecostsarerisingmorethanexpectedOurqualitystandardsand/orcustomerexperienceareimpactedWearemissingourgrowthtargetsWeareunabletopursueamarketopportunityWecancelledordelayedakeystrategicinitiativeThereisnoimpactonmyorganisation’sgrowthandprofitability54%49%64%52%55%51%47%49%64%52%54%58%63%48%47%35%31%35%38%44%41%38%47%26%44%19%18%22%22%5%4%4%8%4%6%ImpactofskillsshortagesEXHIBIT1QUESTIONWhatimpactis‘availabilityofkeyskills’havingonyourorganisation’sgrowthprospects?(Askedofrespondentswhoreportedbeing‘extremelyconcerned’aboutavailabilityofkeyskills)Source:PwC,22ndAnnualGlobalCEOSurveyBase:FinancialservicesCEOs(213);assetandwealthmanagementCEOs(45);bankingandcapitalmarketsCEOs(83);insuranceCEOs(50);globalCEOs(473)FinancialservicesoverallGlobalAssetandwealthmanagementBankingandcapitalmarketsInsurance3|Financialservicestalenttrends2019PartofPwC’s22ndCEOSurveytrendseriesSignificantretraining/upskillingHiringfromoutsidemyindustryEstablishingastrongpipelinedirectfromeducationHiringfromcompetitorsChangingcompositionofworkforcebetweenpermanentandcontingent40%37%40%36%46%15%16%15%19%18%15%15%16%14%17%25%27%23%24%14%5%5%5%6%5%PrioritiesforclosingtheskillsgapEXHIBIT2QUESTIONWhichoftheseisthemostimportanttocloseapotentialskillsgapinyourorganisation?Sofar,industryleadershavegenerallyrespondedtothischallengewithmoreofthesametalentstrategy:developingskillsfromwithinandattrac...
