ICS03.220.01CCSR12GDLIA广东省物流行业协会团体标准T/GDLIA11—2023商贸物流服务质量要求Qualityrequirementoftradinglogisticsservice2023-04-26发布2023-05-26实施广东省物流行业协会发布全国团体标准信息平台T/GDLIA11—2023I目次前言..................................................................................II引言.................................................................................III1范围................................................................................12规范性引用文件......................................................................13术语和定义..........................................................................14基本要求............................................................................25服务要求............................................................................25.1以客户为中心....................................................................25.2以成效为本......................................................................35.3合作............................................................................35.4品牌与竞争......................................................................35.5方案设计与提供..................................................................45.6信息服务........................................................................45.7增值服务........................................................................45.8分包............................................................................45.9运行过程控制....................................................................46物流作业与管理要求..................................................................56.1站场............................................................................56.2仓储............................................................................56.3提货............................................................................56.4装卸............................................................................
