DB53/T868—2018商贸物流服务质量2018-03-01发布2018-06-01实施ICS03.080.30A12中华人民共和国国家质量监督检验检疫总局备案号：58159-2018云南省地方标准云南省质量技术监督局发布DB53/T868—2018I目次前言...............................................................................III1范围..............................................................................12规范性引用文件....................................................................13术语定义..........................................................................14基本要求..........................................................................24.1经营条件......................................................................24.2运营管理......................................................................24.3人员管理......................................................................35安全要求..........................................................................36环保要求..........................................................................47服务要求..........................................................................47.1服务礼仪......................................................................47.2服务技能......................................................................57.3服务操守......................................................................57.4服务提供......................................................................58服务改进..........................................................................68.1质量测量......................................................................68.2投诉处理......................................................................68.3质量监督......................................................................68.4质量改进......................................................................6附录A（资料性附录）服务质量评价指标................................................8DB53/T868—2018II前言本标准按照GB/T1.1―2009《标准化工作导则第1部...
