ICS03CCSA00DB3202无锡市地方标准DB3202/T1035—2022消费投诉调解规范2022-09-08发布2022-09-15实施无锡市市场监督管理局发布DB3202/T1035—2022I目次前言.....................................................................................................................................................................II1范围.................................................................................................................................................................12规范性引用文件.............................................................................................................................................13术语和定义.....................................................................................................................................................14投诉形式.........................................................................................................................................................15工作流程.........................................................................................................................................................16工作要求.........................................................................................................................................................2附录A（规范性）消费者投诉登记表........................................................................................................5附录B（规范性）投诉受理通知书............................................................................................................6附录C（规范性）不予受理消费者投诉告知书.......................................................................................7附录D（规范性）投诉调解通知书............................................................................................................8附录E（规范性）消费争议调解协议书...................................................................................................9附录F（规范性）终止调解书存根..............
