UDCA00658-562rja中华人民共和国国家标准Gs/T19004.2-1994idtISO9004-2:1991质量管理和质量体系要素第2部分:服务指南Qualitymanagementandqualitysystemelement-Part2:Guidelinesforservices1994一11一29发布1995一06一01实施国家技月片监督局发布目次前言ISO前言引言1范围·······.·················.······”·········································”······························⋯⋯12引用标准····················.····”······································，··································⋯⋯23定义“，····························”···“····“·“····················，···························⋯⋯24服务特性···························”·”····“····“··························”······························⋯⋯34.1服务和服务提供的特性“·”····“·“·“·············································⋯⋯‘·‘二’·‘二34.2服务和服务提供特性的控制·······················“·····················⋯⋯’·‘二‘二‘·’二’·‘二‘”’·“·35质量体系原则”·”·“··“···················””····”·”······················”⋯‘”“··········⋯⋯’··⋯‘·35.1质量体系的关键方面····”············”····”························⋯⋯‘···················⋯⋯‘·’·35.2管理职责···”·”····”·“··”·················”·”··“···“····················”···············⋯⋯45.3人员和物质资源····“·····················”··””...
