ics03.080.30A12r中华人民共和国国家标准Gs/T18760-2002消费品售后服务方法与要求Methodsandrequirementsofafter-saleservicesofconsumergoods2002一06一20发布2003一01一01实施中华人民共和国国家质量监督检验检疫总局发布GB/T18760-2002目次前言···············································································································。⋯⋯1范围···············································································································⋯⋯2规范性引用文件·······························”·······························································⋯⋯3术语和定义·····································································································⋯⋯3.1售后服务·····，····························”··································································⋯⋯3.2服务网点··········。·························································································⋯⋯4总则···········································································································⋯⋯5消费品售后服务方法。·········。····。················。··········。········································⋯⋯‘⋯’·5.1售后服务部门与售后服务企业...
