第28卷第2期2023年4月工业工程与管理IndustrialEngineeringandManagementVol.28No.2Apr.2023供需匹配视角下居家养老护理员调度研究马跃如，文铮*（中南大学商学院，湖南长沙410083）摘要:居家养老作为我国重要的养老模式，面临医护资源紧缺、护理员成本高昂的现状，必须激活有限的养老护理员资源，缓解供需矛盾，提升养老服务质量。本文以老年人实际需求为关注点，结合机会约束规划理论，划分护理员等级，引入技能需求匹配、工作时长等约束，构建供需匹配视角下护理员调度模型并设计遗传算法求解，同时对模型参数的敏感性进行分析，旨在为居家养老服务中心提供有效的调度决策建议。研究结果表明，改进的遗传算法具有稳定性和有效性，护理员工作时长限制及其约束置信度、服务时间窗间隔及紧急需求占比均对模型有影响。关键词:供需匹配；调度优化；遗传算法；居家养老护理员中图分类号:F273；TP301文献标识码:AStudyonSchedulingofHome-health-careStafffortheElderlyfromthePerspectiveofSupplyandDemandMatchingMAYueru，WENZhe*（1.SchoolofBusiness，CentralSouthUniversity，Changsha，Hunan410083，China）Abstract:Home-health-careisanimportantold-agecaremodeinChina.Itisfacingthecurrentsituationofshortageofmedicalresourcesandhighnursingattendantcost.Therefore，itisnecessarytoactivatethelimitedhome-health-carestafffortheelderlyresources，alleviatethecontradictionbetweensupplyanddemand，andimprovethequalityofhome-health-careservice.Focusingontheactualneedsoftheelderly，combiningthetheoryofopportunityconstraintplanning，dividingthelevelofnursingattendant，introducingconstraintssuchasskilldemandmatching，workinghours，etc.，aschedulingmodelfromtheperspectiveofsupplyanddemandmatchingwasbuilt.Ageneticalgorithmwasdesignedtosolvethisproblem.Thesensitivityoftheparametersinthemodelwasanalyzed.Thepurposewastoprovideeffectiveschedulingpolicyrecommendationsforhome-health-careservicecenter.Theresultsshowthattheimprovedgeneticalgorithmisstableandeffective.Theworkingtimelimittogetherwithitsconstraintconfidence，thetimewindowinterval，andtheproportionofemergencydemandhaveinfluenceonthemodel.Keywords:supplyanddemandmatching;scheduleoptimization;geneticalgorithm;...
