第14卷第1期2023年2月Vol.14No.1Feb.2023航空工程进展ADVANCESINAERONAUTICALSCIENCEANDENGINEERING航空发动机客户需求与技术措施重要度量化评估应用研究王向辉(中国航发商用航空发动机有限责任公司系统集成部,上海200241)摘要:现有的民用航空发动机客户需求重要度的量化评估方法不符合民用航空发展稳中求进的需要。采用Kano模型和质量功能展开(QFD)方法,提出一种客户需求技术措施重要度量化评估改进算法与技术措施重要度量化评估方法,增加客户需求重要度调整系数中基本型需求的比重,将客户需求进行重要度量化评估并转化为可量化的发动机产品和服务的技术措施,完成技术措施的优先级排序;给出民用航空发动机运行支持体系、换发设备开发的应用案例。结果表明:客户需求重要度量化评估改进算法与技术措施重要度量化评估方法能够在发动机产品和服务研制过程中更加科学有效地进行资源分配与决策,提升产品市场竞争力。关键词:民用航空发动机;客户需求重要度;Kano模型;质量功能展开;量化评估中图分类号:V37文献标识码:ADOI:10.16615/j.cnki.1674-8190.2023.01.17ApplicationresearchonquantitativeevaluationofenginecustomerdemandandtechnicalmeasureimportanceWANGXianghui(DepartmentofSystemIntegration,AECCCommercialAircraftEngineCo.,Ltd.,Shanghai200241,China)Abstract:Theavailablequantitativeevaluationmethodoftheimportanceofcivilaviationenginecustomerdemandcannotmeettheneedsofcivilaviationdevelopment.Kanomodelandqualityfunctiondeployment(QFD)methodareusedtoproposeanimprovedimportancequantitativeevaluationalgorithmofthecustomerdemandandaimpor⁃tancequantitativeevaluationmethodoftechnicalmeasures,inwhichtheproportionofbasicdemandintheadjust⁃mentcoefficientofthecustomerdemandimportanceisincreased,andtheimportancequantitativeevaluationofcus⁃tomerdemandisconvertedintoquantifiabletechnicalmeasuresforengineproductsandservices,andthepriorityrankingoftechnicalmeasuresiscompleted.Theapplicationcasesofcivilaviationengineoperationsupportsystemandreplacementequipmentdevelopmentaregiven.Theresultsshowthattheimprovedimportancequantitativeevaluationalgorithmofthecustomerdemandandimportancequantitativeevaluationmethodoftechnicalmeasurescanma...