Informationtechnology—Cloudcomputing—Servicelevelagreement(SLA)framework—Part1:OverviewandconceptsTechnologiesdel’information—Informatiqueennuage—Cadredetravaildel’accordduniveaudeservice—Partie1:AperçugénéraletconceptsINTERNATIONALSTANDARDISO/IEC19086-1ReferencenumberISO/IEC19086-1:2016(E)Firstedition2016-09-15©ISO/IEC2016ii©ISO/IEC2016–AllrightsreservedCOPYRIGHTPROTECTEDDOCUMENT©ISO/IEC2016,PublishedinSwitzerlandAllrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedotherwiseinanyformorbyanymeans,electronicormechanical,includingphotocopying,orpostingontheinternetoranintranet,withoutpriorwrittenpermission.PermissioncanberequestedfromeitherISOattheaddressbeloworISO’smemberbodyinthecountryoftherequester.ISOcopyrightofficeCh.deBlandonnet8•CP401CH-1214Vernier,Geneva,SwitzerlandTel.+41227490111Fax+41227490947copyright@iso.orgwww.iso.orgISO/IEC19086-1:2016(E)ISO/IEC19086-1:2016(E)Foreword..........................................................................................................................................................................................................................................vIntroduction................................................................................................................................................................................................................................vi1Scope.................................................................................................................................................................................................................................12Normativereferences......................................................................................................................................................................................13Termsanddefinitions...........................................................................................................................
