海军医学杂志2022年12月第43卷第12期JournalofNavyMedicine，Vol.43，No.12，Dec.2022基于流程再造理论优化院前检查流程的效果评价刘燕芳，路小娟，陈珏，伏春婷，连小琴，周丽萍［摘要］目的应用流程再造理论对院前检查流程进行再造，更全面、更系统、更便捷地做好院前检查，提升患者就医体验。方法对院前检查流程进行删除、添加、组合、简化等，以达到流程优化。结果流程再造后，患者取号错误率从再造前37.59%降至再造后1.03%，接待时间从（16.96±0.18）min缩短至（5.13±0.07）min，医嘱不合格率从改造前2.92%降至改造后0.66%，减少了纸张浪费。结论以流程再造理论为指导，优化流程，可提高工作效率，减少浪费，更全面地做好术前准备。［关键词］院前检查；流程再造；优化流程［中图分类号］R197.32［文献标志码］A［DOI］10.3969/j.issn.1009-0754.2022.12.019Effectevaluationofoptimizingpre⁃hospitalexaminationbasedontheprocessreengineeringtheoryLiuYanfang，LuXiaojuan，ChenJue，FuChunting，LianXiaoqin，ZhouLiping（DepartmentofOutpatient，FirstAffiliatedHospital，NavalMedicalUniversity，Shanghai200433，China）［Abstract］ObjectiveToreengineerpre⁃hospitalexaminationprocessbyusingprocessreengineeringtheory，soastofulfilpre⁃hospitalexaminationmorecomprehensively，systematicallyandconveniently，andenhancepatients’medicalexperience.MethodsToachieveprocessoptimization，pre⁃hospitalexaminationprocesseswereeitherdeleted，added，combinedorsimplified.ResultsAfterprocessreengineering，theerrorrateofthepatientsingettingwrongnumbersdecreasedfrom37.59%to1.03%.Theaveragepatientreceptiontimewasshortenedfrom（16.96±0.18）to（5.13±0.07）minutes.Atthesametime，paperwastewasalsoreducedandunqualifiedrateofmedicalordersdecreasedfrom2.92%to0.66%.ConclusionUnderthedirectionofreengineeringtheory，theoptimizationofpre⁃hospitalexaminationprocesscouldincreaseworkingefficiency，reducewasteandfacilitatebetterpre⁃surgicalpreparations.［Keywords］Pre⁃hospitalexamination；Processreengineering；Processoptimization流程再造理论早在1990年就被美国麻省理工大学教授MichaelHammer博士和CSC管理顾问公司JamesChampy提出，通过采取删除、组合、添加、分离、修改、...
