第一篇：现场导游考试问答-2012

现场导游考试问答

1、苏州为什么被称为东方威尼斯？苏州为什么被称为鱼米之乡？

2、被纳入第一批全国重点文物保护单位的园林？

3、苏州建于明朝的是哪座桥？

4、双桥、泰伯桥、泰让桥、海涌桥、吴门桥、宝带桥位于哪里？

5、腊月是几月？是农历还是阳历？苏州人秋冬季节要过的一个重大的节日是什么？讲讲你家乡是否过冬至？

6、昆曲的特点是可以放开可以收缩，把这个特点结合园林讲一下。

7、苏州现存桥梁最高的桥？

8、苏州古城建于什么年代？八门是哪八个？古城区面积？

9、《平江图》放在苏州哪个博物馆？位于苏州什么位置？

10、世界上第二大古城？

11、伍子胥是谁？

12、什么是双棋盘格局？古城最高建筑应为多高？

13、苏州召开了第28届世界遗产大会，是第一次在苏州召开吗？为什么选择在苏州，而不是北京、上海？

14、解释“轧神仙”

15、苏州除了有古典园林被列入世界遗产，还有什么？在什么时候被选入的？

16、苏州的河道是由人工开凿的，为什么要在苏州开凿河道？

17、苏州三大名廊，建立时间？

18、厅堂与内宅之间的那条巷子叫什么？

19、客人住的坐春望月楼与主人住的畹香楼为什么要分开？ 20、昆曲的时间？京剧的时间？

21、昆曲为什么是国剧？为什么人们知道的更多的是京剧？

22、昆曲的鼻祖哪人？在他的家乡另外一个名人是谁？

23、昆曲被联合国评为什么？在哪一年？代表作有哪些？

24、新版的《牡丹亭》的制作人是谁？是哪里人？他爸是谁？

25、双桥在哪？有何特色？名字？

26、海涌桥哪？什么时候造的？宝带桥、江枫桥分别在哪里？在大运河上的斜拉的桥是什么桥？

27、吴门桥在哪里？特色？

28、出家人为什么要用“施舍”？

29、十八罗汉坐像铸于哪个朝代？五台山是哪个菩萨讲经说法的地方？ 30、解释《枫桥夜泊诗》，月落和夜半是否矛盾？为什么？霜是地上的，那为什么是霜满天？

31、钟楼里的钟是什么质地？铸于何时？具体年代？

32、明清建筑有什么区别？明清家具有什么不同点？

33、卅六鸳鸯馆除了屋面下的椽子能产生很好的音响效果外，还有什么能产生音响效果？

34、苏州历经2500年，为什么至今在原来的版图上巍然屹立？

35、碧螺春名字的由来？茶馆文化与苏州人的生活？茶分哪几种？

36、解释试剑石那首诗的含义？

37、为什么断梁殿到现在没有倒塌？

38、到拙政园门口之前，要对游客说些什么（注意点什么？比如集合时间）

39、拙政园中部有哪些佛教建筑？ 40、两首诗的意境？

41、为什么文人写意园出现在苏州，而不在杭州，不在镇江？

42、苏州有2500多年的历史，你对苏州古城规划有什么见解？对苏州文化有什么影响？

43、苏州古城内，现在保存古城风貌比较好的两处地方是哪里？

44、一池三岛的意义

45、中国主要产茶地？

46、虎丘塔偏离中心多远？两次修整是如何修的？具体哪年修的？

47、苏州历经2500年，至今在原来的版图上巍然屹立，它给苏州带来了哪些具体的好处？

48、张家港原名？张家港最有名企业？最有名景点？张家港精神？

49、过年为什么叫过“年”？猪头三牲为什么要放猪？ 50、昆山名字的由来？

51、周庄为什么叫周庄？叫周庄至今已经多少年了？为什么周迪功郎舍宅为寺，人们就要纪念他，改为周庄？

52、为什么苏州人一有钱就造园林，北京人就不呢？

53、无锡园林和苏州园林的区别？

54、苏州人骨子里或苏州园林用一个词或一句话来描述？

55、哪位近现代昆曲艺术家和他父亲，到哪个园林，哪个地方拍曲？有关听昆曲的地方（园林）？

56、虎丘曲会延续几年？说下昆曲与园林的关系？

57、昆曲为什么不是“靡靡之音”？（因为昆曲的剧目在所描写的情节后都抨击了社会现实）

58、昆曲为什么被称为百戏之祖？顾坚、魏良辅、梁辰渔是怎么把昆曲推向世界的？

59、一出戏救活一个剧种，是哪个剧种？一座桥救活一个古镇是哪座桥？

60、太平桥在哪里？同里的三桥是哪三桥？周庄有太平桥吗？通贵桥在哪里？觅渡桥在哪里？ 61、北寺塔建于什么时候？玄妙观的主要宫殿的名称？年代？

62、用一句话概括被录入世界文化遗产名录的九处园林中宋元明清的代表园林，并说出它的特点。63、用造园手法的阴阳布局来分析一下梧竹幽居、雪香云蔚亭。64、半潭秋水一房山的房是什么意思？半是什么意思？

65、梧竹幽居中的竹子和凤凰是什么关系？通过分析竹子的特性来说明竹子为什么是刚柔忠义之物的象征？（气节、虚心）

66、昆曲最鼎盛是什么时候，当时社会上从哪些方面看得出来？

67、水廊为什么被称为三大名廊之一？卅六鸳鸯馆是不是鸳鸯厅？原因？从建筑学角度讲讲卅六鸳鸯馆四个耳房的作用？

68、斗拱有几个部分组成？在中国的地位？作用？

69、苏州被称为东方水城，那么苏州古城的格局是如何的呢？（十二个字）70、为什么要开发蚬江渔唱这个旅游项目？蚬江是指的哪个湖？ 71、苏州园林最大的特点是什么？与扬州园林有什么区别？ 72、苏州古城的特点是什么？古城的面积是多少？

73、苏州园林中与昆曲有关的建筑有哪些？昆曲博物馆在哪里？ 74、拙政园最大的最主要的主题是什么？淡泊、疏朗 75、真丝与纤维丝的区别？

虎丘相关问题

1、憨憨法师是哪个朝代的？

2、解释试剑石上面的一首诗。

3、竺道生是哪个朝代的？这个朝代距现在多少年？

4、塔有什么作用？虎丘塔是用来干吗的？

5、佛教的教义是什么？

6、经幢的作用有哪些？

7、黄鹤楼在哪里？

8、“风壑云泉”作者是谁？

9、虎丘塔的年代及相关知识。

10、王羲之哪个朝代的？

11、剑池里面到底有没有阖闾墓？

12、虎丘二仙亭上对联“梦里说梦原非梦”的下联，并说明它的意思。

拙政园相关问题

1、“此亦拙者之为政也”的意思及前面那部分的诗句意思。“此”是何意思？

2、“放眼亭”与“秫香馆”体现什么意境？

3、“秫香馆”：在拙政园内哪有稻麦？

4、为什么颐和园池中的荷花冬天要移到室内，而南方不要？

5、张大千是在哪里去世的？

6、天泉亭名称的由来，原址。

7、拙政园里与“荷”有关的建筑有哪些？

8、“梧竹幽居”里赏荷是在哪个门洞？

9、中部的造园格局？

10、雪香云蔚亭妙在哪？（扁平）

11、“蝉噪林愈静，鸟鸣山更幽”作者是谁？

12、暗八仙是什么？

13、“二王法贴”中二王是谁？哪个朝代？距今多少年？

14、拙政园中的对景有哪些？

15、“处江湖之远，则忧其君”的作者是谁？简要介绍此人。

16、拙政园有一个很大的特色（指造景手法）是什么？

17、介绍一下北寺塔，建于何年，几层多高（并不是孙权为母建造，他只建了寺庙）？

18、介绍一下瑞光塔及虎丘斜塔。

19、倒影楼里面两边有什么？上面写的是什么？画了谁？ 20、苏州园林里面有哪些著名的鸳鸯厅？

21、郑板桥是什么人？哪个朝代的？

22、拜文揖沈之斋，为什么是“拜文”不拜其他人？

23、长廊的作用？水廊的作用？

24、考官说卅六鸳鸯馆不是体现男尊女卑的一个建筑，在苏州鸳鸯是指什么？

25、试背《庄子•人世间》中剩下几句。

26、陆润庠与洪钧是清代哪个时期的？他们是什么关系？

27、拙政园中部“荷风四面亭”对联中“半潭秋水”美在哪里？

28、拙政园中部的水有什么特色？如何理水的？（就讲水）

29、一池荷花好看吗？为什么？

留园相关问题

1、“吴下名园”的匾额是谁写的？

2、“长留天地间”是谁写的？

3、“古木交柯”以墙为纸，在上面叠加石头和植物称为什么造园手法？

4、留园有哪些值得一看的石头？（5样）

5、留园三宝是什么？鱼化石在哪？

6、留园最大的特色是什么？

7、留园的三位有名的主人是谁？

8、留园是哪个朝代的风格？最大特色是什么？

9、什么叫做品？

10、留园当中有多少种石？

11、可亭处黄石为底，上叠湖石合理吗？

12、“明瑟楼”和“涵碧山房”分别出自哪？

13、五峰仙馆为什么用“仙”字？

14、五峰仙馆又叫什么？

15、如何判断留园的鸳鸯厅？女厅上的匾额上是什么字？如何解释？

16、为了突出冠云峰，造园时是怎么布置的？

狮子林相关问题

1、狮子林有什么特点？它和拙政园有什么不同？

2、九狮峰后的漏窗上的琴棋书画，为什么就狮子林有？而其它园林没有？

3、小方厅窗上的彩色玻璃为什么只有狮子林有？

4、狮子林最初是什么园林？

5、作为寺庙园林，狮子林中的哪些建筑体现这一性质？

6、狮子林建于哪一年？石舫建于哪一年？这里的石舫底部是用什么造的？与其它园林有什么不同？

7、看PPT，回答图片是什么？有什么作用？上面雕有什么？（经幢，不止3个作用）

8、文天祥两首著名的诗背出来。

9、石舫上的建筑是什么？“暗香”指的是什么？“疏影”指的是什么？

10、介绍文天祥。

11、“二王法贴”的“法”、“贴”分别指的是什么？

12、什么是书条石？

13、听雨楼藏贴？

14、从元到现在有多少年了？

15、狮子林里有关儒、道、佛三教的景点，各举一例。

网师园相关问题

1、砖雕门楼上的两个兜肚分别讲的是什么时候的典故？

2、对积善堂里的大鼓作个介绍（制作材料、时代、功能）。

3、郭子仪是哪个朝代的？周文王访的是谁？哪个朝代的？

4、为什么叫殿春移？干什么用的？

5、成名原因？

6、网师园为什么有的建筑临水，有的建筑远离水？

7、讲解砖雕门楼（包括其有防火作用）。

8、“先仲兄所豢虎儿之墓”中的“先”、“仲”指的是什么意思？

9、网师园为何80年代后名声大振？明轩由谁建造的？怎么造的？材料来源？

寒山寺相关问题

1、京杭大运河的相关知识。

2、印光法师是谁？

3、有关四大天王的知识。

4、寒山寺中的塔是什么塔？ 5、12月31日晚寒山寺听钟声活动敲的是哪口钟？钟的材质？年代？ 6、108下钟声的含义和作用？

7、普明塔的相关知识。

8、大雄宝殿的三尊佛像是谁？

9、碑廊内的那几块碑分别是谁写的？具体位置在哪？

10、寒山寺外有个城楼是什么？什么年代造的？简单介绍一下。

11、大雄宝殿的钟哪来的？罗汉什么材料做的？哪来的？

12、江村桥和枫桥分别属于什么级文物保护单位？

13、铁铃关建于何年？哪个朝代？用来干什么的？

14、倭寇是指什么人？

15、京杭大运河现在和过去有何不同？过去从哪到哪？现在呢？以哪个城市为中心？

16、起初多长？叫什么？隋朝时多长？又叫什么？

17、《枫桥夜泊》诗中最关键的是哪个字？后由此围绕这首诗引出一系列问题。

18、解释一下《枫桥夜泊》这首诗。

环古城河水上游相关问题

1、瑞光塔最早建的年代及相关知识。

2、盘门有何特点？

3、为什么要建塔？建那么多层的原因？干什么用？

4、给一幅环古城河图，叫你识认。

5、伍子胥是谁？他是干什么的？他设计的苏州城有何特色？

6、古城内水和街道是何关系？

7、瓮城是什么样子的？

8、伍子胥当年规划苏州城用的是什么格局？

与苏州相关的问题

1、苏州有名的“水八仙”，生长在水中的八种可食用的植物是哪些？

2、我国在园林建筑中的几个要素。

3、“一池三岛”是哪三岛？

4、苏州民居的特点？

5、全国四大名园？苏州四大名园？

6、苏州四大名园各有哪些特点？（一句话）

7、怎样区分银杏的公母？

8、从苏州到上海有几条高速公路？

9、苏州园林有哪几个被列入《世界文化遗产名录》？（9个）

10、苏州有哪些工艺品？

11、苏州概况：人口？面积？

12、苏州城市的规划？

13、苏州城建于何时？最大特点是什么？

14、徐霞客与苏州的关系。

15、苏州古城建于何年？有何特点？

16、苏州的人文精神是什么？

17、苏帮菜举例。

18、园林的构景四要素？

19、南通在清朝出了个有名的状元，说说他的事迹。20、苏州建筑的特色？

21、苏州的工业生产总值居全国第几？

22、苏州旅游业对外的广告语？

23、园林中有哪些建筑手法？

24、把亭、台、楼、阁用一句话概括一下特点？

25、楼、阁有什么区别？黄鹤楼是楼还是阁？

第二篇：导游业务知识问答(English现场问答 )

Appendix 1 Questions and Answers 1.What is the guide?

The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan.

什么是导游人员？按职业性质可将它分为哪几类？

答：导游人员是指按照《导游人员管理条例》的规定取得导游证，接受旅行社委派，为游客提供向导、讲解及相关旅游服务的人员。按职业性质可将它分为：（1）专业导游人员；（2）兼职导游人员；（3）自由职业导游人员。

2.How many kinds of guides are there in terms of different duties? Please define them respectively(at least two types).按业务范围可将导游人员分为那几种类型并分别解释（至少两种）。

In terms of different duties, guides are pided into different types.They are tour leader, national guide, local guide and scenic spots guide.The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan under the coordination of tour leader and local guide and offers the national escort护送 [„eskɔ:t] service to the tour group(tourists).

The local guide is the person who accepts the appoints of the reception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc.services to the tour group(tourists). 

3.Please narrate叙述 the main duties of the national guide. The main duties of the national guide are as follows： 1)Carry out the reception plan;

2)Maintain contact with related departments; 3)Organize and coordinate协调 travel activities; 4)Protect the safety of tourists and resolve problems; 5)Do propaganda宣传 and investigation. 全程陪同导游人员的主要职责有哪些？

答：（1）实施旅游接到计划；（2）联络工作；（3）组织协调工作；（4）维护安全、处理问题；（5）宣传调研工作。

4.Please narrate the main duties of the local guide. The main duties of local guide are as follows： 1)Arrange the tour activities; 2)Do well the reception work; 3)Guide and interpret;

4)Protect the safety of tourists; 5)Settle the problems.

地方陪同导游人员的主要职责有哪些？

答：（1）安排旅游活动；（2）做好接待工作；（3）导游讲解；（4）维护安全；（5）处理问题。

5.What preparations should the local guide do before the tour group arrives? 地陪在旅游团抵站前应做哪些准备工作？

The preparations the local guide should do are as follows：

1)Confirm确认 the exact arrival time of the tour group; 2)Fix on the start time with the driver;

3)Consult商议 the parking place with the driver; 4)Check the exact arrival time of the tour group; 5)Get in touch with the porter; 6)Get ready to meet the tourists. 

6.What should the guide do on the way after meeting the group?  1)Extending the welcome speech;

2)Explaining the landscapes along the way;

3)Introducing the local conditions and customs(including the outline of city); 4)Introducing the hotel the tour group will stay at;

5)Announcing the itinerary 行程[aɪ'tɪnə,reri:] of the right day or the next day. 地陪接团后赴饭店途中应做好哪些服务工作？ 答：（1）致欢迎词；（2）调整时间；（3）首次沿途导游；（4）介绍下榻饭店；（5）宣布当日或次日的活动安排。

7.What should the local guide do before he shows the group to go sightseeing? 1)Prepare the guide flag, the identity card（胸卡）and some other necessary credentials（票证）； 2)Urge the driver to do preparation well; 3)Confirm the reservations of meals;

4)Arrive at the gathering site at least 10 minutes in advance before starting the visit; 5)After meeting the guests, check the number of the tour group; 6)Remind the guests of some notices;

7)At last, gather all the tourists to get on the coach on time. 地陪在带团参观出发前应做哪些准备工作？ 答：（1）备好导游旗、胸卡和票证；（2）促使司机做好准备工作；（3）核实订餐情况；（4）提前10分钟到达集合地点；（5）清点人数；（6）提醒注意事项；（7）准时集合客人等车。

8.What should he/she pay attention to when the guide explain? 导游讲解中应该注意那些问题？

The explanation should vary with each inpidual;should not be too complicated or simple;should include the basic historic background, the features, status and special value of the scenic spots, etc.The language shouldn‟t only be easy to understand but also be vivid, beautiful, expressive and full of passions;shouldn‟t only make the tourists to get new knowledge but also get the enjoyment of beauty. 

9.What knowledge should the national guide prepare before meeting the tour group? 接团前全陪需要做好哪些知识准备？

1)Should understand the general conditions of the politics, economy, history, culture, folk

customs and the scenic spots of the tour destination;

2)In the same time, should understand the above similar conditions of the place where the guests come from so as to make a contrast差异，对比 and communicate more with the tourists;

3)Should understand the related knowledge of different destinations along the trip.If the national guide has no idea about some destinations the group will pass, he/she must inquire the basic knowledge about these destinations in advance, e.g.the main scenic spots, the appearance of the city, the people‟s condition and the folk customs. 

10.What services should the national guide offer to the tourists during the trip? 全陪在旅行过程中应为游客提供哪些方面的服务？ 1)Offer life services as follows：

a.Help the local guide to check the number of the tour group‟s passengers and look after the aged people or the handicapped [hændi:kæpt] to get on or get off the coach when the tour group starts, comes back, gets on or gets off the coach;

b.During the sightseeing, the national guide should give attention to every guest and prevent the guests from getting lost at the scenic spot or any accidents from happening in order to ensure the security of the passengers‟ life and property财产;

c.The national guide should help the passengers to settle the difficult problems according to the principle “Reasonable and Possible”;

d.The national guide should make the mutual relations of passengers harmonious and make the tour group to have a good teamwork.. 2)Offer explanation and entertainment services. 3)Act as a good adviser for tourists to go shopping.

11.What are the requirements for the guide‟s dress? 导游人员的着装要求是什么？

1)The male guide can‟t wear the round collar shirt, pants紧身短裤 and sandals[sændl]凉鞋; 2)The female guide can‟t wear hand ring, earrings, miniskirt and suspenders背心, can‟t be richly attired [ə'taɪə]盛装 and heavily made-up（不浓妆艳抹）, can’t wear high-heeled shoes and dye the hair. 

12.What kind of people can‟t be issued the guide certificate? 哪些人不能发导游证？

1)The people who have infectious传染的 diseases;

2)The people who have ever got the administrative penalty ['penəlti]惩罚;

3)The people who haven‟t civil conduct ability and whose civil conduct are restricted有限的;4)The people whose guide certificates have ever been disqualified（吊销）. 

13.Please list the materials which should be prepared before the guide meets the tourists in detail? 请详细列举导游人员上岗前必要的物质准备。Take the reception plan, guide certificate, identity card, guide flag, meeting logo(接站牌)and settlement vouchers（结算凭证）.

14.What should a local guide prepare before sending tourists off? 地陪在送客之前应做好哪些准备工作？

1)Check and confirm the transportation tickets; 2)Discuss and confirm the time of baggage out; 3)Discuss and confirm the departure time; 4)Help the guests check out;

5)Return the tourists‟ credentials to the tourists in time.

15.How does a tour guide establish a position of leadership and set up a good image in the tour group? 导游人员应如何确立在旅游团中的领导地位和良好形象？

A: In order to establish the position of leadership in the tour group, the tour guide should do as follows:

1)Treating tourists with all sincerity, offering warm service;

2)Thinking from the tourist‟s angle, treating the tourist generously [dʒʌnərəslɪ]（宽容）;3)Fostering a popular trust, being good at coping顺应 with complicated situations.B: In order to set up a good image in the tour group, the tour guide should do as follows: 1)Pay much attention to the first impression; 2)Maintain good image;

3)Make a final excellent impression on passengers.

16.What kind of thought and moral should a guide have? 导游人员应具备哪些良好的思想品德？ 1)A deep love for the motherland; 2)Excellent moral and quality;

3)Loving his/her job and fulfilling his/her duty（热爱本职工作，尽职尽责）; 4)Noble sentiments（崇高的情操）;

5)Obedience to the laws and regulations（遵纪守法）. 

17.What are the two styles of tour guide service? 两种导游服务方式是什么？

1)Guide by illustrations, words, audio and video（图文声像导游）; 2)Guide by interpretation on the spot（实地口语导游）. 

18.What are the “Four Unsuitable Points” Principle for receiving children? 1)Don‟t buy children food and toy;

2)Don‟t pay too much attention to children and make other tourists feel slighted; 3)Don‟t take children out even if gaining their parents‟ permission;

4)When Children are ill, the guide suggest the parents to take the sick children to see a doctor instead of giving children medicine, the guide should not provide medicine to children. 接待儿童的“四不宜”原则指的是什么？ 答：（1）不宜给儿童买食物、买玩具；（2）不宜突出了儿童，冷落了其他游客；（3）即使是家长同意也不宜单独把儿童带出活动；（4）儿童生病，应及时建议价者请医生诊治，而不宜见一起给孩子服药，更不能提供药品给儿童服用。

19.What are the main contents of a welcome speech? 欢迎辞的主要内容有哪些？

A welcome speech includes：greeting（问候语）, welcoming, introduction, hopes（希望）and best wishes（祝愿）.

20.What does a farewell speech include? 欢送辞的主要内容有哪些？ 1)Express gratitude（感谢）;

2)Express friendship and farewell feelings（惜别）; 3)Solicit comments and suggestions（征求意见）; 4)Express apologies（致歉）; 5)Express best wishes（祝愿）. 

21.What are the four famous Buddhist mountains of China?

1)Mount Putuo in Zhejiang Province; 2)Mount Wutai in Shanxi Province; 3)Mount Jiuhua in Anhui Province; 4)Mount Emei in Sichuan Province. 

22.What are the four famous Taoist mountains?

1)Mount Wudang in Hubei Province； 2)Mount Qingcheng in Sichuan Province； 3)Mount Zhongnan in Shaanxi Province； 4)Mount Longhu in Jiangxi Province. 

23.What does tour guide service include? 导游服务的范围是什么？ 1)Interpretation service; 2)Daily life service; 3)City traffic service. 

24.What is the period of time for a guide from elementary guide to secondary, senior and superior

guide?初级导游到中级、高级、特级导游的年限？ 2 years;4 years;5 years. 

25.When were the three largest travel agencies of China established and their English abbreviations缩写?

1)China International Travel Service, 1954, CITS; 2)China Travel Service, 1974, CTS;

3)China Youth Travel Service, 1980, CYTS. 

26.What are the characteristics of tour guide service?导游服务的特点？ 1)Strong independence;

2)High combination of mental and physical labours; 3)Variety and complication of objective demands. 

27.What does the A.S.K principle refer to? 1)A, the work attitude of guide; 2)S, the skill and ability of guide;

3)K, the depth and width of guiding knowledge. 

28.What are the functions of tour guide service in economy?  1)Make profit directly;

2)Enlarge the resources of tourists and make money indirectly; 3)Promote goods;

4)Promote economic exchanges.

导游服务的经济性主要体现在：（1）直接创收；(2）扩大客源、间接创收；（3）促销商品；（4）促进经济交流。

29.With what conditions can a guide apply for the guide certificate? 具备哪些条件可申请导游证？

1)Obtained the guide qualification certificate;

2)Has signed the labor contract with the travel service; 3)Or has registered in the guide service company;

4)Takes the proof materials to the tourism administration to apply for the guide certificate. 

30.Comparing with the group travel, which characteristics does the free independent travel 散客have?

1)The travel plan and schedule for the free independent travel can be arranged by the free independent traveler himself, but for the group travel, these are generally arranged by the travel service or the related service agency ahead of time;2)The free independent travel is generally composed of a tourist or several tourists, but the group travel is generally composed of more than ten tourists;3)The free independent travel is capricious（反复无常的）and changeable, and the service items are not fixed, what‟s more, the degree of its freedom is big;but the group travel is a travel which is organized and carried out according to the predetermined itinerary and plan;4)The payment method 付款方式for the free independent travel is sometimes paying cash oddly for different tour items according to retail rate, so its price is relatively more expensive than that of the group travel;but for the group travel, the payment method is paying inclusive rates through the travel service or the related service agency;5)Because the free independent travel has no tour leader and national guide, the service for it is more difficult.与团队旅游相比,散客旅游具有哪些特点?

答:(1)预定期短;(2)规模小;(3)批次多;(4)要求多;(5)变化大。散客旅游与团队旅游的区别表现在哪些方面?

答:(1)旅游方式不同:旅游团队行程由旅行社安排,散客的行程则是自行安排；(2)人数不同:旅游团队一般是10人以上,散客则是10人以下；(3)服务内容不同:团队服务按计划进行,散客旅游的随意性较强；(4)付款方式和价格不同：团队旅游费用在出游前一次付清，散客旅游则是零星现付；（5）服务难度不同：散客旅游没有领队和全陪，服务难度更大。

31.What is the tourist‟s psychological心理的status at the beginning of traveling?

Seek for safety and newness.

游客在旅游活动不同阶段的心理主要有哪些？ 答：（1）旅游初期阶段：求安全心理、求新心理；（2）旅游中期阶段：懒散心态、新全心理、群体心理；（3）旅游后期阶段：忙于个人事务。

32.What is the tourist‟s psychological status in the middle of traveling?

Idleness psychology;psychology for seeking perfection;colony 群体psychology.33.What is the tourist‟s psychological status at the end of traveling?

Being busy with personal affairs. 

34.What is the trend of tour guide service?导游服务的趋势？

1)High-intellect guide content;导游内容的高知识化； 2)Scientific guide measure;导游手段的科技化； 3)Varied guide styles.导游方式的多样化。

35.What are the four styles of question and answer method for the guide? 导游人员运用问答法的四种形式？

1)The guide asks the question and answers by himself; 2)The guide asks the question and the tourist answers; 3)The tourist asks the question and the guide answers;

4)The tourist asks the question and answers by himself/herself. 

36.What are “ the four treasures of traveling”?旅游活动中的旅游四宝是指什么？

Fan;umbrella;glasses and sun helmet（太阳帽）. 

37.What do the letters F, C, Y, K refer to in the international air transport? 国际航空中，英文字母表示的客舱等级？

1)F= first class; 2)C= business class; 3)Y= economy class;

4)K= thrift（[θrift] 节俭）class.平价舱。

38.What are the types of China‟s passport?中国护照的种类？

1)Diplomatic [,diplə'mætik] passport;外交护照 2)Business passport;公务护照； 3)Common passport.普通护照。

39.What is the guide language in broad sense?什么是广义的导游语言？

1)Oral language;口头语言 2)Body language;态势语言 3)Written language;书面语言 4)Side language.副语言 

40.What is the basic patterns of oral language of the guide?

1)Monologue ['mɔnəlɔɡ];独白 2)Dialogue.

口头语言有哪两种形式？其表达要领包含哪些方面？

答：口头语言有独白式和对话式两种基本形式。其表达要领包括（1）音量大小适度；（2）语调高低有序；（3）语速快慢相宜；（4）停顿长短合理。

41.What are the key points of oral language of the guide?

Moderate volume, tune, speed of speech and reasonable pause.



42.How to deal with the relationship with the tour leader?

1)Respect the tour leader and often consult with him if in trouble; 2)Show concern for the tour leader and support his work;

3)Give more honor to the tour leader and bring their positive factors into play; 4)Be flexible and active and grasp the initiative [i'niʃiətiv] 主动的of work;

5)Try to gain the tourists‟ support and avoid conflict with the tour leader in a direct way. 为搞好与旅游团领队的关系，导游人员应注意哪些问题？ 答：（1）尊重领队，遇事与领队多磋商；（2）关心领队，零落了其他游客；（3）多给领队荣誉，调动领队的积极性；（4）灵活应对，掌握工作主动权；（5）争取游客支持，避免与领队正面冲突。

43.How to find your group at the airport or train station? 怎样在飞机场或火车站找到所接的旅行团？

1)Show up the sign card-board 硬纸牌with the group code, name of the tour escort护送者 or name of the national guide on it; 2)Stand at the eye catching place;

3)Go to ask tourists politely according to their nationalities feature, number of the tourists in the group, the group flag, sign, tag, etc. 

44.What should a tour guide do after he/she has met the tour group? 导游在导游接到客人后应该做什么？

1)Collect the luggage together with the tour escort, national guide and the porter搬运工人;

2)Make sure that no luggage has been lost or damaged.Then leave the luggage to the porter and have the luggage sent to the hotel; 3)Take the tour group to the bus and help them get on.



45.What should a tour guide do when the tourists arrive at the hotel ? 游客抵达酒店时导游应该作什么？

1)Help them check in;(fill in the forms;get room keys, etc.)

2)Introduce the hotel facilities(the location of the restaurant, elevator, cashier, business centre, post office, etc.);

3)Note down the room numbers of the tour escort and the national guide; 4)Inform the tourists of the itinerary just for the day or the next day;

5)Arrange morning call for the tourists and tell the bellboy to deliver the luggage to their rooms;6)Check and discuss the itinerary [aɪ'tɪnə,reri:,]行程 in detail with the tour escort. 

46.What should a tour guide do after the tour group arrives at the airport or railway station before departure?在游客抵达机场或火车站后离开前，导游员应该做什么？ 1)Get in contact with the porter soon after arrival;

2)Check and get the airline tickets, the boarding cards and the baggage tags from the porter‟s hands.And hand in them to the national guide or tour leader(if there is no national guide);3)Remind the tourists to pay the airport construction fee or airport tax;

4)See them off until the means of transportation is gone.For the outbound 开往外地的，开往外国的group(international group), the tour guide can leave the airport after the tourists enter the separate area. 

47.Being a tour guide, how would you take care of the aged tourists? 作为导游员，接待高龄游客应注意什么问题？

1)Slow down walking speed and speaking speed; 2)Answer their questions patiently;

3)To prevent the aged tourists from getting lost, the tour guide should keep telling them the parking lot of the tour bus, the tour route in the scenic spot, etc.

4)Tell the aged if anyone does get lost, stay there until the tour guide comes to get him/her;5)Don‟t hurry them up during the tour;let them often have a rest when they feel tired. 接待高龄游客应注意哪些问题？ 答：（1）妥善安排日程；（2）做好提醒工作；（3）注意放慢速度；（4）耐心解答问题；（5）预防游客走失。

48.What should a tour guide do when taking disabled or handicapped tourists? 在接待残疾游客时，导游员应该注意哪些问题？

1)Make careful preparations for the disabled tourists.For instance, prepare a wheelchair;ask for a spacious宽敞的 bus;and go inside the Arrival Hall of the airport to meet them if necessary;2)Choose a tour route with less or non steps in the scenic spot; 3)Arrange the dining hall on the first floor; 4)Let the deaf-mute聋哑者 tourists sit in the front seat of the bus so they can read your body language;5)Try to let the blind tourists touch the things wherever possible.

49.What should a tour guide do when he takes a religious group? 在接待宗教旅游团体时，导游员应该注意哪些问题？

1)Carefully study the religious policy of our country;

2)Make preparations in advance.For instance, what religion do the tourists believe? Which church do they want to go? When does the church open? Where is the location of the church? etc.

3)Satisfy their specific demands.For instance, certain restaurant, certain meal, or even certain time for those religious people.

50.How to extend the farewell speech?怎样致欢送辞？

1)Look back on the sightseeing activities in the past few days and express your appreciation to the tourists for their support and good cooperation;

2)Express that you cherish the cordial热诚的 friendship with them and tell them that you are going to miss them after departure, and let them know that having been their tour guide is a memorable experience that you will remember forever;

3)Ask them for their opinions and suggestions and let them know that their opinions and suggestions will help improve your work in the future;

4)Take this opportunity to express your apology for anything unsatisfactory during their stay;5)Wish all of the tourists a pleasant journey to the next city and happy stay in China.If the tourists are about to leave China, wish them good luck and convey best regards to their families and their relatives, and tell them that they are welcome to come back again.

51.How to help a tourist extend his/her visa?怎样帮助游客延长签证？

1)Get the document（证明）with a reasonable explanation from the local travel service;2)With the document from the travel service, passport and group visa, he/she has to go to the local Authorized Public Security Bureau and go through some formalities for separating his/her visa from the group visa and extending his/her visa; 3)The tourist has to pay all the extra expenses. 

52.In which situation should a tour guide stop a tourist from taking activities on his/her own? 在什么情况下，导游应阻止客人进行自由活动？

1)On the day when the group is going to leave for another destination;2)For those complicated places and dangerous places; 3)Attention： 

a.Don‟t ride a bicycle on his/her own; b.Don‟t have a boat ride on his/her own;

c.Don‟t swim in those prohibited swimming areas;

d.Don‟t go to those complicated places, dangerous places as well as those areas off limits（禁止进入的）for foreigners.

53.What should a guide do to prevent tourists from getting lost during sightseeing? 1)Spare no efforts to keep reminding the tourists to take the hotel card with them if they leave the hotel on their own;remember the tour bus number during the sightseeing;remember the parking lot;departure time, etc.

2)Each time on the bus in the morning, remind the tourists of the schedule in the morning and in the afternoon separately.When arriving at a scenic spot, the guide should make sure that they all know the tour route, the exact time of staying at this scenic spot, the coach number and the parking lot;

3)Keep counting the tourists whenever you move to another scenic spot, just to make sure that no one is missing;

4)Act in close coordination with the national guide and the tour escort.Being a local guide, you ought to walk in front of the group with a flag or group sign holding in the hand.Let the national guide and tour escort walk at the back just to make sure that no one gets lost;5)Put more efforts on good language and wide knowledge.The guiding in the scenic spot should be vivid and interesting enough to attract the tourists‟ attention.如何预防游客走失？ 答（1）做好提醒工作；（2）做好各项活动的安排和预报；（3）时刻和游客在一起，经常清点人数；（4）地陪、全陪和领队应密切配合，做好旅游团的断后工作；（5）导游又要以高超的导游技巧和丰富的讲解内容吸引游客。

54.Which aspects does the cultural character of tour guide‟s service display on ? 导游服务的文化性表现在哪些方面？

1)The tour guide‟s service is an important channel to disseminate [di'semineit]传播 the culture;2)The tour guide‟s service is a media of aesthetic appreciation 美学欣赏and seeking knowledge.55.What are the common types of tourists‟ inpiduality characteristics? 游客的个性特征一般分为哪几种类型？

The lively（活泼的）style;the steady（稳重的）style;the irritable ['ɪrɪtəbəl]（急燥的）style;the melancholy ['melənkəli]（忧郁的）style.56.From which aspects should the tour guide instruct the tourist correctly to view the scenery and enjoy the beauty? 1)Transmitting the correct aesthetic[i:s'θetik]appreciation 美学欣赏information;

2)Analyzing the tourist‟s aesthetic appreciation feeling;3)Stimulating 刺激the tourist‟s imagination thinking;4)Grasping flexibly the method to view the scenery and enjoy the beauty.导游人员从哪些方面去正确引导游客观景赏美？ 答：（1）传递正确的审美信息；（2）分析游客的审美感受；（3）激发游客的想象思维；(4)灵活掌握观景赏美的方法。

57.Which aspects is the tour guide‟s vision(sight)composed of? How many methods does the application of vision have? A: The tour guide‟s vision is mainly composed of three aspects which are the change of pupil瞳孔, the length of vision contact and the angle of vision contact.B: The application methods of vision mainly include: 1)The joint of vision;2)The movement of vision;3)The distribution of vision;4)The unification统一 of vision and explanation.导游员的目光有哪些方面组成？运用目光的方法有哪些？

答：导游员的目光由瞳孔变化、目光接触的长度和目光接触的向度组成。导游员运用目光的方法主要：（1）目光的联结；（2）目光的移动；（3）目光的分配；（4）目光与讲解的统一。

58.What‟s the method of stressing the main points? Which aspects does the tour guide generally have to highlight when he explains? A: The method of stressing the main points refers to stress the knowledge of some aspect and not to stress all things when the tour guide explains.B: When the tour guide explains, generally he must stress the following aspects: 1)The unique points of the scenic spot;

2)The representative典型的 landscape典型的风景;3)The content the tourist is interested in;

4)The most important point of something and some place.什么是突出重点法？导游讲解时，一般要突出哪些方面？

答：突出重点法就是做导游讲解中不面面俱到，而是突出某一方面的导游方法。导游讲解时一般要：（1）突出景点的独特之处；（2）突出具有代表性的景观；（3）突出游客感兴趣的内容；（4）突出“……..之最”。

59.What‟s the subjective reasons that no guide comes to meet them when the tourists arrive? 1)The tour guide hasn‟t done his work carefully, e.g.he hasn‟t read the travel plan carefully;2)The tour guide hasn‟t arrived at the meeting place ahead of time according to the ruled time;3)The tour guide hasn‟t read the modified record改进的记录;4)The tour guide hasn‟t checked the modified flight timetable;5)The tour guide hasn‟t chosen the proper place to meet the tourists with the reception logo接待牌.造成漏接的主观原因有哪些？ 答：（1）工作不细致，没有仔细阅读接待计划；（2）没有按规定提前到达接站地点；（3）只读接待计划，没有看变更计划，还按原计划接团；（4）没有查阅新的时刻表；（5）导游接站时的地点不当。

60.What‟s the difference between the formal guide certificate 正式导游证and the temporary guide certificate临时导游证? 1)The prerequisite[pri:'rekwɪzɪt]先决条件 conditions are different in obtaining the formal certificate.The formal guide needs to pass the guide qualification test and apply for the formal guide certificate from the tour administrative department after he obtains the guide qualification certificate.The temporary guide needn‟t obtain the guide qualification certificate.2)The demands for language ability are different.The formal guide is not limited by language ability.While the temporary guide must be the person who grasps some specific language and owns some special language ability and is urgently紧急的 needed by the travel agency which hands in the application to the tour administrative department.Otherwise the temporary guide can‟t apply for the temporary guide certificate.3)The application procedures are different.The formal guide certificate must be applied by the tour guide himself;while the temporary guide certificate must be applied by the travel agency according to its needs.4)The terms of validity [vəlɪdɪtɪ]（有效期）are different.The term of validity of the formal guide certificate is three years and the tour guide may apply for changing a new one after the formal guide certificate expires [iks'paiə（期满）];while the term of the temporary guide certificate is no more than three months and it can‟t be postponed延期 after it expires.If the travel needs to engage a temporary guide, it must handle the application procedures again.正是导游证与临时导游证有何区别？ 答：（1）取得导游证的前提条件不同。（2）对语言能力的要求不同。（3）申领程序不同。（4）有效期限不同。

61.How to prevent the public security accidents? 1)When the tourists check in the hotel, the tour guide should suggest the tourists store the valuables in the safe box of hotel, and don‟t take lots of cash with them or leave lots of cash in the room of hotel;2)The tour guide should remind the tourists not to tell strangers their room number or let strangers enter their room, and lock the door when they come in and go out of the room;3)The tour guide should remind the tourists not to change foreign currency with the private, and explain the foreign exchange regulations of our country to them;4)When the tourists leave the tourist coach, the tour guide should remind the tourists not to leave behind their credentials or valuables, and he must also remind the driver to lock the coach door, close windows and not to go away too far;5)When the tourists join the activity in the scenic spot, the tour guide should stay with the tourists all the time and pay attention to the environment, and remind the tourists to take care of their own belongings at any time;6)When the coach travels on the way, the tour guide and driver should not stop to let the others to take a lift;if the unidentified person blocks the coach, the tour guide should remind the driver not to stop the coach.如何做好治安事故的预防？

答：（1）建议游客将贵重财物存入饭店保险柜，注意保管好自己的财物；（2）提醒客人不要将房号告诉陌生人；不让陌生人和自称维修人员随意进入房间；进入房间要锁好门。（3）提醒客人不要与私人兑换外币。（4）下车后提醒客人带好贵重物品，提醒司机关好车窗，不要离车太远。（5）在景点活动时，要始终与游客在一起，随时清点人数。（6）汽车行驶途中，有人拦车，提醒司机不要停车，不让陌生人搭车。62.How to avoid the accident of missing a plane or train? 1)Carefully check the date, flight number or train number, departure time on the tickets and the exact location of the airport or train station;For the international flight, the tour guide needs to reconfirm（再确认）the flight tickets apart from checking the items mentioned above;2)If the fight tickets or train tickets are not available when the guide takes a tour（带团）, keep in touch with the local travel service any time available during and after sightseeing for further information.When the tour guide gets the tickets, he must check the flight number or train number, the departure time on the tickets, the location of the airport or train station and the total number of tickets again, just to find out if there are any changes compared to the original schedule;

3)The activities on the departure day should be very well arranged.There should be no arrangement to the complicated districts or remote areas for sightseeing on departure day.Don‟t arrange the tourists to shop on their own on departure day for fear they might get lost or miss their plane or train;4)Leave enough time for driving to the airport or train station and put traffic jam or traffic accident into your consideration;5)Make sure to arrive at the airport or train station on schedule;International flights: 2 hours in advance;Domestic flights: 1 hour and half(90 minutes)in advance;By train: 1 hour before the train takes off.怎样避免误机事故的发生？ 答：（1）提前落实游客离站的交通票据，核对日期、班次、时间、目的地；（2）若交通票据没有落实时，要随时与旅行社联系，了解航班有无变化。（3）临行前，不安排游客去环境复杂的景点游览，不组织去热闹的场所购物；（4）安排充裕的时间去机场，确保在规定的时间到达机场。

63.How to pay attention to the dietetic hygiene during taking a group? 1)Pay attention to the hygiene of drinking water;2)Fruits and melons must be cleaned and peeled before eating them;3)Treat every meal cautiously.When we are hungry, we shouldn‟t eat what there is;4)Learn how to judge whether the hygiene of eating house is qualified;5)Be moderate in eating and drinking on the traffic.在带团旅游时如何注意饮食卫生？ 答：（1）注意饮水卫生；（2）瓜果一定要洗净或去皮再吃；（3）慎重对待每一餐，不能饥不择食；（4）学会鉴别餐饮店卫生是否合格；（5）在车船或飞机上要节制饮食。

64.What are the tourists‟ special requests on diet? 1)Special requests for food because of religions, living habits and body conditions;2)Special request for changing the meal or changing the restaurant;3)Special request for having the meal independently;4)Special request for having the meal in the room(room service);5)Special request for tasting special flavors;6)Special request for delaying the dinner time.旅游者餐饮方面的特殊要求主要有哪几个方面？ 答：（1）特殊的饮食要求；（2）要求换餐；（3）要求单独用餐；（4）要求提供客房内用餐；（5）要求自费品尝风味；（6）要求推迟用餐时间。

65.How will a guide guard against receiving a wrong group?

1)The guide should arrive at the right place to wait for the tour group in advance;

2)When meeting the group, the guide should check the name of the tourist generating travel service（客源地旅行社）and the name of the tourist destination organizing travel service, the code, passengers‟number, tour leader‟s name(if no tour leader, should check the passengers‟ names of the tour group)and hotel of the tour group;

3)The guide should be cautious to prevent the other from taking the group away illegally. 如何预防错接？ 答：（1）导游员应提前到达接站地点迎接旅游团；（2）接团社要认真核实团队组团社名称、团号、人数及旅客姓名等。（3）提高警惕，严防社会其他人员非法接走旅游团。

66.How will the guide settle the problem of missing the plane?

1)The guide should report immediately to the travel service and related departments, and ask for help;

2)The guide should get in touch with the airport(railway station, port)as soon as possible and try his best to make the passengers leave by the latest flight, or arrange the chartered flight(railway carriage, ship)or other traffic for passengers to go to the next destination; 3)The guide should soothe the passengers of the tour group and arrange well the hotel and sightseeing, etc.for the passengers if they have to stay longer time;

4)The guide should inform the travel service of the next destination in order to adjust the itinerary as soon as possible;

5)The guide should apologize to the passengers;

6)The guide should write a report about the incident and make a thorough investigation of the reason and responsibility.发生误机事故，导游员应如何处理？ 答：（1）导游员应立即向旅行社报告，请求得到协助；（2）尽快与机场联系，争取让客人乘最近的航班离开本地；（3）稳定客人的情绪，安排好滞留期间的食宿和游览；（4）及时通知下一站，以便调整下一站日程。

67.What should the guide do if the passenger is lost at the scenic spots? The guide should do as follows：

1)Find out the incident and look for the guest as soon as possible;2)Ask for help from the public security management and the management of the scenic spot; 3)Connect with the hotel; 4)Report to the travel agency; 5)Deal with the aftermath; 6)Write the incident report.

在景点游览时，游客走失，导游员如何处理？ 答：（1）了解情况，立即寻找；（2）需力求公安、景点管理部门帮助；（3）与饭店联系；（4）向旅行社报告；（5）做好善后工作；（6）写出事故报告。

68.What should the guide do if the passenger demands not to follow the group for one day or one scenic spot?

The guide should do as follows：

1)Tell the guest if he doesn‟t go with the group, the travel service won‟t return all the expense he paid to the travel service, and he should pay for his own activities by himself;

2)Inform the guest where and when to have the meal so that the guest can come back to have the meal with the group;

3)Remind the guest to be care for his safety and keep his belongings well.

4)Remind the guest to take the hotel‟s name card on which are the hotel‟s name, address and telephone number;

5)Write a Chinese English note for the guest to tell the name and the address of the place where he will go and brief dialogues for reserve;6)Tell the mobile phone number and BP number to the guest if necessary. 游客要求全天不随团活动时导游应做哪些工作？ 答：（1）向游客说明所有费用不退，所需各种费用自理。（2）告诉游客用餐时间和地点，以便其归队时用餐。（3）提醒注意安全，保管好自己的财物，带上饭店卡片。（4）给客人写张有关内容的中英文便条，以备不时之需。（5）告诉自己的联系方式。

69.How to prevent missing meeting the guests?怎样避免漏接事故的发生？ 1)Read the reception plan carefully;

2)Check the arrival time of transportation means; 3)Arrive at the meeting place in advance. 

70.How to deal with the guests‟ common disease? 游客患一般疾病应如何处理？

1)Advise the guests to see a doctor;

2)Take care of the guests who suffer from a disease;

3)Go to the hospital with the guests when necessary, and inform the guests of paying the bill by themselves and keeping the diagnosis proof and invoices;

4)Forbidden to give any medicine to the guests without permission. 

71.How to deal with the effects the tourist asks to deliver? 游客要求为其转送物品应如何处理？ 1)Be clear about what it is;

2)Request the tourist to write a trust deed and leave his/her address and telephone number in detail;

3)Request the addressee to write a receipt and sign his/her name; 4)Hand in the trust deed and receipt to the travel agency；

5)If this relates to the foreign embassy and consulate, a guide should not accept the delivery in principle. 

72.How to deal with the tourists‟ distributing religious materials? 当游客散发宗教宣传品时，导游应如何处理？ []破坏

1)To dissuade the tourists to do so and propagate our country‟s policies about religion; 2)If they don‟t accept our persuasion and cause sabotage[]破坏, the guide should make a report to the concerned departments.Then the accident will be handled by the public security and judicial departments.

73.What should be done if a tourist invites his/her friends to join the group? 如果游客要求他的亲戚或朋友随团活动，导游应该怎么做？

1)First, you should ask for permission from the tour escort as well as from all members of the group;

2)Get in contact with the travel service and they are allowed to join the group after going through some related formalities and paying tour expenses;

3)If you are in a hurry or you have no time to take him/her to the travel service, let him/her pay first and give him/her the receipt later;

4)If a foreign journalist or a diplomatic envoy wants to join the group, you must contact the head of the travel service and handle the case according to the relevant stipulation of our government.

74.How to deal with special request for changing the meal or changing the restaurant? 如何处理游客换餐或更换餐厅的特殊要求？

1)First, we should see whether we have enough time to change it or not.Generally speaking, 3 hours ahead of the dining time, we should take the initiative to contact the restaurant and change the meal or restaurant.But we should inform the tourist that he is requested to pay the extra fee if there is any;

2)For changing the meal, first ask the restaurant whether it has that service or not.If the restaurant doesn‟t have that kind of meal, we could change to another restaurant;

3)If changing of the meal or restaurant is requested close to the dining time, or in the restaurant, that all depends on whether it is possible or not.If it is impossible to change, a reasonable explanation is necessary.But if the tourists insist on changing, the tour guide should arrange them to another restaurant, but they have to pay for the meal themselves;4)If a tourists wants to have a meal alone, the tour guide should help him/her arrange it, but he/she has to pay for the meal;5)If a tourists wants to have his/her meal in the hotel room, the tour guide should help him/her, but inform him/her that he/she should pay the extra service charge if necessary.75.What should a tour guide do if he/she does miss receiving the group? 造成漏接事故，导游员应如何处理？

1)Tell the tourists the fact, make apology sincerely if it is the tour guide‟s fault;

2)If there is some other reasons, you should make more explanation patiently to clear up certain misunderstanding;

3)Try your best to reduce the tourists‟ loss to the minimum.For instance, offering warm hearted and attentive service based on the itinerary and fulfilling the contents that is included in the plan, and at the same time taking them to the sightseeing places in their schedule as much as you can.

76.What should be done if a tour guide had arrived at the airport or train station ahead of time but he/she still failed to get the group? 发生了空接事故，导游员应如何处理？

1)For a domestic flight, the tour guide should contact the travel service right away to find out the reason;

2)For an international flight, the tour guide ought to check the name list of the group in the international airline office at the airport first, and should try to find out whether the group is on board or not.Then inform the travel service what has happened;

3)For the reason of a few hours‟ delay, the tour guide should follow the arrangement made by the travel service and he/she can‟t take any action on his/her own or make any arbitrary decision;

4)If the tourists have cancelled the trip, the tour guide should inform the travel service immediately and cancel all the reservations of the hotel, meals, means of transportation, tickets, as well as notify the travel services in other cities. 发生了空接事故，导游员如何处理？

答(1)立即与接待社有关部门联系，查明原因；（2）如果推迟时间不长，可留在接站地点继续等候；（3）通知各接待社单位作相应的更改；（4）如推迟的时间较长，导游员要按有关部门的安排，重新落实结团事宜。

77.If the number of the tourists is more than the original schedule for an international group, what should the guide do?

接待入境团时，如果游客比原计划增加了，应该怎么办？

1)Help the additional tourists to acquire landing visa at the airport if necessary;

2)Check with the local travel service first, if so, inform the local travel service to add all kinds of arrangements, such as hotel rooms, meals, and transportation tickets, etc.

3)Remind the local travel service t